• Get Answer: General FAQ On sendcube
• Get Answer: Pricing FAQ On sendcube
• Get Answer: Billing FAQ On sendcube

Who can use sendcube?

sendcube is for everyone who would like to promote their company's products and services and build customers relationships through permission-based email marketing.

Do I need to install anything to access sendcube?

There are no special requirement or set up needed to access sendcube. sendcube is a web-based system and the only thing that you need to access sendcube is a JavaScript-enabled web browser and an internet connection. Once you have signed up an account with sendcube, we will email you your password and you can start preparing your lists and sending your campaigns.

I don’t have a subscriber list yet. Can I use sendcube?

That depends. If you would like to start building your subscriber base, yes, you can use sendcube and we welcome you. You can sign up with sendcube's Monthly Fixed Plan, which starts from as low as $10.00 per month or you can choose to sign up with our Pay As You Send plan, which starts from $15.00 and has no expiry date on the credits purchased.

If you are thinking of purchasing or renting lists and using sendcube to send out your campaign, the answer will be a strong NO. sendcube only allows permission-based email marketing.

How long between when I sign up and when I'm able to send out an e-mail campaign?

If you sign up to one of our Pay As You Send plans, you can start sending your campaigns immediately after you set up your subscriber lists.

If you sign up to one of our Monthly Plans, it will depend on whether you choose to start immediately, or to start the following month. If you choose immediately, you will be able to start sending your campaigns just like a Pay As You Send plan. But, if you choose to start the following month, you will only be able to do so when billing cycle starts in that month that is on the 1st of each month.

In all the three scenarios above, you should also note that as part of our policy, when you batch import subscribers, they will have to be vetted by our delivery team before they can become active in your lists for your campaign targeting. This approval process usually takes one to two business day, although on average, you should be able to get your list approved within a few hours. Of course, if your subscribers list is found to have the characteristic of a purchased or rented list, there will be a delay as our delivery team will need to get in touch with you to request for proof of permission you've received from your subscribers. This is to ensure that all our customers are sending out legitimate email marketing and in return retain our reputation and deliverability with the ISPs.

What do I get as a paid account holder?

You will have access to sendcube's features and you can send your campaign to your subscribers based on the plan that you have subscribed to. On top of that, you will be given 100mb of server space to store your image files.

Will my lists be shared with anyone?

No. We will never share, sell or rent any of our customers’ lists to anyone. That is not our business model and it will never be. Internally, only selected high-level employees can access our customers’ lists for support and approval purposes, and these employees will be monitored closely.

Can I trust you with my subscriber lists?

When it comes to trust, it is difficult for us to convince you. If you are worried that we will steal and sell your subscriber lists, we can assure you that this is not our business and will never be. We do have many happy customers who have no problems using our service. Also do view our privacy policy on how we handle our customers lists.

I would like to use your service but I'm concerned that you are located outside of United States. Will you be able to provide me with good support?

We understand your concern but we would like to share with you that about 70% of our customers are located in United States and Canada. So far they are happy with the support they get from sendcube.

Can I use my own email address when sending campaigns?

Yes and we encourage you to do so to retain your branding, but before you can use your email address, the system will need to verify that it is a working email address. Simply enter the new address in your campaign or under your campaign setting and the system will send you an email to verify the email address. Once the email address have been approved, you can start using them.

Does sendcube logo appear on my campaign?

No and it will never be. We do not see the reason why you should provide us with free advertisement when you already paid for the service. However, we do have plan to give our customers an option to earn cash or email sending credits by putting sendcube logo in their campaign but this is entirely up to the customers to decide.

Which methods of authentication do you support and provide?

We support and provide the following authentication:-

• SPF
• Sender ID
• Domain Key
• DKIM

Do you provide a dedicated IP for each type of message stream?

Yes, we do. All transactional emails and campaign emails are running on the separate dedicated IP addresses.

Do you match forward and reverse lookups for your IPs?

Yes, we do.

I would like to have my own server, domain name and IP address, can you provide me with that?

Yes, we can provide you with your own servers (you need minimum 2 servers), domain and IP addresses (you will need a few of them). There will be a one time setup fee and a recurring monthly fee. Please contact our sales team to find out more.

I recently attended a trade show, and the organizers gave me a list of contacts who visited the trade show. Can I use this list?

If you wish to do so, you must first drop each member of the list a friendly email (from your own email system) and recommend that they sign up for your campaign. Direct them to your online subscription form or get them to reply to your email and clearly indicate that they are giving you their permission. Keep their email replies, as we may request for proof of permission if you should import such lists.

Can I import lists that I have received from business organizations that I belong to?

If you wish to do so, you must first drop each member of the list a friendly email (from your own email system) and recommend that they sign up for your campaign. Direct them to your online subscription form or get them to reply to your email and clearly indicate that they are giving you their permission. Keep their email replies, as we may request for proof of permission if you should import such lists.

Why can’t I use a purchased list if the seller has proof of permission from subscribers?

Would you give your email address to a company and allow them to sell it to others, when all you get in return is spam? If your answer is “No”, it is likely that others on these permission-based lists feel the same way.

Do you provide email addresses for sale or rent?

No, we do not and will never provide email addresses for sale or rent. Our Anti-Spam policy prohibits the use of purchased or rented lists on our system.

Does your mail server ever get blacklisted?

Frankly, all email servers will experience blacklisting. But we monitor our mail servers on a daily basis and will get our servers delisted should we ever be blacklisted. At the same time, we will block the affected mail server and reroute all sending activities to our other servers.

I'm selling sendcube to my customers, can I use your website contents on my website and marketing materials?

Yes, you can but sendcube will remains the rightful owner of the contents. You can carry on using the contents as long as you are an active customers of sendcube. We also allow our reseller customers to use our blog articles on their own blog but they are not allowed to distribute the articles to other websites, blogs or ezines websites. In the event that you cease using sendcube, you must promptly stop using them by removing all the contents from your website, blog and other marketing materials.